Fulltime Long Thành


The ERP Business Analyst implements and supports all operational aspects of the DBSi (*) - SAP ERP system in addition to other enterprise business applications and interfaces to ERP system.
Provides technical and functional support in the areas of: ERP functionalities (Parts, Services, EMS, and Finance), problem resolution, support, process mapping, system testing and development, security access, and training.
Provides end-user support in the development of ad-hoc queries and reports.
Essential Duties & Responsibilities:
Troubleshoot application software (ERP) and data problems on a timely basis. Receive user calls related to ERP support and resolves issues
Provides functional application support for all ERP and other applications in a production environment and during enhancement and upgrade projects as assigned
Maintain liaison with business units, technical staff and extended support organizations for resolution of ERP and data problems
Assist end-user development of ad-hoc queries and reports of ERP data in a Microsoft SQL database using Microsoft SQL Reporting Services and ABAP - SAP, and/or other reporting tools
Work with end-users to analyze, gather requirements, design, construct and implement applications and interfaces in support of regular business operations
Documents as-is/to-be business processes, configuration scripts, and other associated functional specifications from end user requirements
Ensure that external/internal regulations and policies governing data management and change management are met, including regulations concerning security, audit controls and privacy
Document applications and provide cross-functional training as needed
Defines and creates test plans, test scripts and test procedures based on requirements
Coordinates testing with users and technical staff and verifies data integrity, documents and analyzes test results recommending corrective actions, if required
Documents change request business cases (i.e. define the problem, pros, cons, suggestions, cost/benefit analysis; recommendations)
Participates in Change Request process to approve, document, test and certify all changes to the ERP system
Reviews, revises, recommends, and documents new business processes, procedures , and set ups
Develop training materials for end users
Stays current with evolving ERP and BI technologies
Other duties as assigned



A Bachelor’s degree in Computer Information Systems or a closely related field Prerequisite
Other Skills and Knowledge:
Ability to work independently and in a team environment; diagnose problems and recommend appropriate solutions; read and interpret technical manuals and documentation; coordinate project implementation; diagnose end user and programming problems and provide resolutions
Ability to communicate effectively both orally and in writing
Ability to identify and provide user training on a variety of software applications
Ability to establish cooperative working relationships with persons contacted in the course of performing assigned duties
Demonstrated ability to work effectively in a diverse workforce.

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1800 599990
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